First of all, thank you for considering hiring Doug Ng Studios for your pet and family photography. Whether it’s routine documentation of life with your pets or a special occasion/holiday, we hope to live up to your high standards.
The first thing you should do is check to see if you are within Doug’s service area. If you are outside the service area or are unsure please email us at hey@dougngstudios.com or use the contact tab above. Doug will travel outside of his usual service area (to a limit) for an additional charge. We will let you know if there is any additional charge and how to add that to your reservation.
Please review the FAQs (lots of valuable information there!), and review our service area. If you have any questions about the service area, we may still make our way out to you, so please reach out at hey@dougngstudios.com.
Now that you are ready, select your package, apply any coupons, pay for your reservation and Doug will contact you shortly.
There will be a few forms you’ll need to fill out within the first 72 hours. We will work with you to set up a 15 minute planning session. This video call is REQUIRED. Without the planning session your reservation will be cancelled and your deposit will NOT BE REFUNDED. The call is to establish who will be there the day of the photo shoot, see your pet, see the space where the photos will be taken, and establish you are real people not scammers. A big reason for this call is for Doug’s safety.
A day or two before the photoshoot, Doug will contact you with an exact time he will be arriving. Please do not be late.
After arriving, Doug will spend some time with your pet to get acquainted, and he will proceed to set up lighting as needed. We will need the assistance of your pet(s) favorite people to assist during the shoot to get their attention or to give basic commands so we get the best smiles and goofy looks. Within the hour long session, Doug will ask human family members to begin getting in front of the camera.
After the shoot is completed, Doug will take some notes, and head out. Within a week you will receive your initial proofs. They have had basic retouching done but are not finalized. Should you request additional photos beyond the 3 included in your package, Doug will send you an invoice. After payment, Doug edit out any eye boogers or leashes used during the shoot. He may make some minor adjustments to lighting and shadows using computer software. Our goal is for you to have photos you will cherish for a lifetime.
You will receive a final download link for your photos shortly after that. The link will be active for 30 days.
And that’s it! I know there are a lot of rules and procedures, but we want to be as transparent as possible to ensure a positive experience for all.